How to Give Feedback to Your Medical Assistant

np student on-the-job learning real world topics role transition May 17, 2022
An image of a woman on a dark blue background with the text How to Give Feedback to your Medical Assistant

⭐️ CME Opportunity for this video below ⭐️

Have you found yourself needing to give feedback to your MA or support staff – with no idea where to start? You’re not alone. As an NP, your role is unique; you’re not the boss, yet you are expected to give some level of guidance and leadership. And when what a staff member is doing isn’t working, you are probably the person who is the most acutely aware and the most impacted. It makes sense that having this conversation would fall to you.

Let’s talk about how to give feedback to your MA or support staff in a way that is constructive, positive, and won’t leave either of you feeling like you want to crawl under a rock.

How to Give Feedback as a New NP

 In this episode, we have a real-world example of a tough conversation with an MA – and a step-by-step approach for how to handle it. 

We’re covering:

✅ A framework that will give you confidence when giving feedback
The right time to have these conversations 
What to do when the conversation doesn’t go so well
When to involve other team members

Being prepared is a major part of any delicate conversation. Learn these actionable tips before you need to have this talk so you can take away a lot of the stress – and get to the good stuff, coming up with a solution without feeling any of the cringe.

(FYI: to slow down the audio speed, hit the gear symbol in the bottom right corner and change it to .75x or .5x. Closed captions are also located at the bottom R  corner of the video.)

🎉 CME opportunity available for this video!

Here's how it works:

1. Click on this CME link: Sign up for $10 for this video episode.

2. Answer 2 reflective “nudges” AKA questions about what you learned and how it applies to your practice

3. Earn 1 hour of AMA PRA Category 1 CME credit! You can download your credits when you’re ready to use them (applicable for AANP, ANCC, and NCCPA certifications!) 

This is a 3-month pilot program to see if this is something that would serve our nurse practitioners and physician associates going forward! To learn more about how you can access these CME opportunities, go to: 

The CME experience for The Real World NP Podcast, Youtube Channel, and Blog posts is powered by CMEfy - a seamless way for busy clinician learners to discover Internet Point-of-Care Learning opportunities that reward AMA PRA Category 1 Credit(s).™ Learn more at

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