LGBTQIA+ Competency for Healthcare Providers: Interview with Terra Anderson
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Watch
Show notes:
LGBTQIA+ cultural competency helps not only our patients to feel safer, seen, and supported, but it also improves health outcomes. Many providers aren’t sure what that competency looks like, or even where to start. It’s more than the correct pronouns and language – but how much more?
In this week’s episode, we talk with Terra Anderson, who uses they/them pronouns, a somatic therapist, and an LGBTQIA+ educator about how providers can improve their competency when working with LGBTQIA+ patients.
✅ What LGBTQIA+ patients wish their healthcare providers knew
✅ What is affirming care, and why it is important
✅ How to approach sensitive exams
✅ How to frame questions so they feel less awkward for you and your patients
✅ The role of assumptions when working with patients, especially LGBTQIA+ patients
✅ Differentiating biological sex, gender, and sexual orientation – and why we need to
Cultural competency is not about a defined endpoint, but about the journey and the willingness to confront known, unknown, and implicit bias. Let’s talk about starting the journey, and let’s keep working on it for all of our patients.
When you are ready for a deep dive into how to best serve LGBTQIA+ patients, Terra offers a Queer Competency for healthcare providers through their company, Embody Emerge.
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Hey there, welcome to the Real World NP podcast. I'm Liz Rohr, family nurse practitioner, educator,
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and founder of Real World NP, an educational company for nurse practitioners in primary
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care. I'm on a mission to equip and guide new nurse practitioners so that they can
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feel confident, capable and take the best care of their patients. If you're looking for clinical
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pearls and practice tips without the fluff, you're in the right place. Make sure you subscribe and
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leave a review so you won't miss an episode. Plus you'll find links to all the episodes with
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extra goodies over at realworldnp.com slash podcast. Oh my goodness, I can't wait to
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share this episode with you. So this is a recorded interview that I did with Tara
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Anderson. They are a non-binary therapist that somatic therapist that also has a second company,
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an educational company specifically for health care providers to help with queer competency.
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We just had a really wonderful conversation. It's been a long time coming talking about
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health as it relates to our LGBTQIA plus patients.
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And this conversation is actually a really foundational place to start. So I got a lot
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of questions and when I was asking, I reached out to audience members on the email list. If
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you want to get on the email list, you can submit your questions too. And I think what we
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realized when we looked at all the questions that people had, we really just had to start
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in a really foundational place. And so in this interview, we talk about what queer competency
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means, what people think it is versus what it actually is. And some really practical things to
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help provide very supportive and holistic care to our LGBTQIA patients. And it's like the
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starting place to start with is this episode, this interview, really some core foundational
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pieces of information and some resources to learn a little bit more further. So without further
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ado, I'm going to share my interview. Actually real quick, if you haven't grabbed the ultimate
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resource guide for the new NP, head over to realworldnp.com slash guide. You will get all
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of these episodes sent straight to your inbox every week so you don't miss a thing. And
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you'll also get patient stories, notes from me and bonuses I truly don't share anywhere else.
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Thank you so much for watching. And here is our interview.
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Welcome. And thank you so much for being here. Can you introduce yourself?
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Yeah, absolutely. So my name is Tara Anderson. I use they, them pronouns. I am a gender equity
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educator. I work primarily with healthcare and helping providers who want to better serve the
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LGBTQIA community. I'm also a therapist by training, somatic therapist. So I work with
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LGBTQIA folks around areas of intimacy and identity.
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That's awesome. And how, how did you, how did you get into this path?
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It's a great question. Well, I wanted to be a therapist my whole life.
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And so I really be lined it for this profession. And once I got there, what I realized
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was that this fantasy that I had about helping professions is really, how do I want to say this,
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informed by systems of power and oppression. And I kind of had this fantasy shatter a little bit
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early on in my career. And I started to work in community mental health. I was just seeing
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how many LGBTQIA folks were not being served in a way that made therapy really accessible to them.
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In my own experience as a trans person, you know, I'm seeing existing in healthcare spaces
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where I either don't feel met or my community members are reporting feeling like they're not
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seen by their providers and really getting turned off from accessing help.
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So a number of series of events happened and, you know, between feeling like tokenized in the
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work that I was doing, witnessing really well-meaning colleagues, just missing the boat,
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not because their hearts were in the wrong place, but just because they didn't have the
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I decided to go out on my own and start an organization really dedicated to bridging the
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gap between the training that healthcare and helping providers get in serving the LGBTQIA
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community and what we really need. I love that. And your company is called
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Embodimurge. So how does it work? How do you help healthcare providers to
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bridge that gap in that separate company? Yeah, so I think I take a different approach than
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a lot of LGBTQIA training. I think a lot of training goes into kind of the basics,
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the 101, learning about the LGBTQIA community, terms, fluency, pronouns,
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language, all of that stuff. And I want to take us a little bit deeper. And so the work
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that I do has a couple of different approaches that I think are different than most places.
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One, I'm really interested in helping folks do their personal work to see themselves. I think
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that if our providers had a better understanding of their own gender experience, of their own
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sexual orientations, of how the scripts of society inform those things and are playing out
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in our medical professions, that LGBTQIA people would have better experiences. And so I want to
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support healthcare providers to do that personal work, to see themselves. And so beyond just the
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101 stuff, we go into our own conditioning, right? And starting to break apart and really
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see the ways in which we've been fed heteronormativity. And I also center the
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body. I'm a somatic practitioner, so I'm really interested in taking us a level deeper
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than the general conversation around bias, because it's really hard to see what we can't
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really acknowledge, the things that are underneath the level of our consciousness.
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But our bodies tell us about those things. And so as a somatic practitioner, we get to
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really look at how is your body telling you where your biases live so that you have a
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talking about before we started recording, we were talking about what people think. And your course is called
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Queer Competency. Okay. I just didn't know if I had other things attached to it, but you and I
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were talking about before we started recording Queer Competency. And you've kind of already
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touched on it, but I think that there's this discrepancy for a lot of healthcare providers
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of what Queer Competency, in terms of my people are healthcare providers,
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primary care providers. But there's a discrepancy between what's being taught in school and what
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people think Queer Competency is and what it actually is. So can you kind of bottom line
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what you see as the difference between what people think Queer Competency is and what it
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actually is? I mean, bottom line, that's a lot to pack into one sentence, but if you
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simplify it just for conceptual purposes. You know, it's not a really simple concept,
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so it'll take a little bit of embellishment to do it. Oh, no, no, that's fine. Take your time
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to explain, but I just mean like, yeah, just like boundaries around the grasping. Yeah,
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absolutely. And I'll distill it down as much as I can. So I think what a lot of people think
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when they think of LGBTQIA competency or Queer Competency is they're really thinking about
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pronouns. They're thinking about bathrooms. They're thinking about not saying the wrong thing,
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right? And so it's really about our words and our communication of our ideas about gender
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and sexual orientation. It's really, for I think a lot of people, folks stop it. I don't
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want to put my foot in my mouth. I don't want to do harm, right? And so what can I say? How
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do I act? That is going to make LGBTQIA people feel safe around me. And they stop there at
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definitions, at terms, at pronouns, at bathrooms, right? And the conversation is actually
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much deeper. My favorite saying around Queer Competency is that it's not a destination you
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ever reach. It's the journey that you travel. So it's not like, oh yeah, I checked all of these
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boxes. I know how to ask for pronouns. I know how to not assume gender identity when I see
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somebody. We're not checking boxes. We're actually continuing to audit ourselves,
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continuing to interrogate our conditioning and the world around us so that we can create
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safer spaces, right, ongoing. Totally. Yeah, and I think just having had my own experiences,
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going through dismantling, decolonizing, kind of identifying of different oppressive
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structures, like you were kind of talking about in the beginning, of going through that. I think
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I can recognize now on the other side that there's what people call performative,
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what's performative of what is the thing we're showing versus what's actually truly true
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transformation into understanding, learning, and then it comes to be in individuals.
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You have to start with yourself first and be included in this whole conversation about gender
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and sexuality and all of that stuff. Am I reflecting that correctly? Yeah, absolutely.
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I want to just underline that it's not about not doing or saying the wrong thing, right? It's
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actually about taking a very active stance in the way in which you show up in your humanity.
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It's really deeper relationship things like making your subconscious conditioning more conscious
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around gender and sexual orientation. It's really around being engaged in the process
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versus going for perfection. It's really around making the work of queer competency about you and
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assessing your own biases, right? Totally. Beyond just getting the pronouns right.
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Totally, totally. Oh, I love that. Pause for a second. I didn't want to follow my questions.
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I'm just trying to decide the next directions. Yeah, let's maybe we'll go into
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your favorite part. Does that sound good? My favorite part? Yeah. What do you love
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most about your favorite part of what you do? Do you want to do that one? Oh, yeah.
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Yeah. Okay. Okay. Next question. Do you love most about your job and your favorite thing
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about it or thing to do about it? This might sound a little sadistic. I love melting people's
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minds. So the thing about gender is that it is so intricately woven into the fabric of our
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society that we think we know from a very early age what it means. And so part of the work
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that I do is separating some of those deeply implicit narratives that we've been better
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about gender and sexual orientation and making them really explicit and showing people
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what the constructs are that are operating under the surface. And when we do that, the number
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one, and maybe we'll get into this more in the conversation. If not, I've got loads of
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material out there that people can digest on their own time. But really separating the
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difference between biological sex, our anatomy, our physiology, gender, our internal sense of
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self and sexual orientation, which is about attraction and arousal. And if we're able to
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really separate those paradigms, we can see more people for who they are, rather than
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conflating, oh, the body parts a person has says something about their gender, how they
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express their gender says something about their sexual orientation. All of that is false.
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But we're taught that. So when we really break that down in my work, it shifts the way people
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see each other and it shifts the way folks see themselves. And that's my favorite part,
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is opening folks up to more opportunities to see themselves in one another in deeper ways.
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Totally. Oh, I love that so much. I love that so much. I'm going to pause again. I'm
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I have a back thing going on. And it's all good. But I'm just like, I normally am able to like
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keep up. And I'm just like, I just need some pauses here. Like the holding of two spaces,
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because I like want to get into this like conversation with you. And, and I'm like
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thinking about the NPS. And I'm like, where are they at right now? And what are they,
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you know, like what's going on with that? And it's just hard to hold both right now.
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Yeah, well, we can go into more specifics for, for them, if that's helpful. Yeah, I mean,
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so it's like, I mean, I just don't want to like, I just don't want to like beat over the head.
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It's like, what is your pet peeve about health care providers? And it's like,
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I mean, it seems it's like, it's like the same thing. It's like the work, do the work,
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right? I mean, if you unless you want to like, go other places with that.
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I can, I can say something more specific. Yeah. Or like, what do you wish health care providers knew?
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Cool. Okay. Okay. So next question. What do you wish that health care? So the, the people that
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I work with, that I serve are primary care providers, nurse practitioners, physician
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associates. Those are the, those are the main people or students. And so what, and I think like
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you kind of captured this already, there's a lot of people who are very like well intentioned and
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want to do a good job. They don't want to mess up. They have desires to help their patients
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be really feel welcomed and included. So like they're coming from that context. And we've
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talked about how it's like there, it's more than just doing it right, quote unquote, getting it
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right on that level. But like, what are, like with that, those contexts in mind, like what
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are some things you wish health care providers and students knew or did differently? Or your
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pet also like the other way I ask specialists when I do interviews is pet peeves. So like
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they tend to wrap in together. Yeah, absolutely. I think if there was one thing
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that I could ask folks to do, it would be just don't assume. Don't assume a person's
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gender. Don't assume what pronouns they use. Don't assume the sexual orientation.
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Don't assume the relationship structures that they exist in. Right. So when a new
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patient comes in, you ask those questions. What pronouns do you use? How do you describe
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your gender identity? What is your relationship structure? Are you monogamous, polyamorous,
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if you need to know that information? Oh, I love that phrasing is what is your,
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what did you say? Your relationship structure? I love that. Yeah, structure or relationship
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orientation. I love that. Yeah, I think there's a, like, I think there's hesitation.
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It just, like, I just speak, thinking of the nurse practitioner mentees I've worked with
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and colleagues, like, I feel like there's a lot of hesitation to ask that question because
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they just don't want to offend people. Like, and because sometimes people will tell me,
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and I've seen this myself too, and patients are like, what do you mean by my pronouns?
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Patients who are not accustomed to thinking about that. And I think that's just part of it. Like,
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we just have to normalize. Like, we still, we just have to do it. We just have to normalize
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these conversations with all of our patients and not just guessing, like, oh, maybe I'll
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ask this person what their pronouns are. Right? Like, I think that I hear a bit of that too.
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So, yeah, just normalizing those conversations and having those specific language,
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languaging pieces, which is part of it, but then also, like, changing the paradigm and
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perspective to expect that. We're just gonna, like, the new baseline is, like, we have no
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assumptions. We're just gonna ask. Versus, like, oh, most people are, most people are straight
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or most people are cisgendered. Like, no, like, we just, we have no idea. Just looking at a
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Yeah, absolutely. So the two guidelines I would offer with that. One, only ask the questions
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that you need to know. Right? If you don't, if it's not pertinent to a person's health records,
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that you know what relationship orientation they have, don't ask. Right? Unless you're just
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trying to get to know somebody and you have that rapport already and you're chatting it up,
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whatever. Yeah. Yeah. Around the gender piece, the pronouns piece, I do agree with you. I
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feel like you should ask everyone. If you're gonna use a pronoun for somebody, ask. If you've
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got it down to only use that person's name and you never use a pronoun, then what does it
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matter? Yeah. But if you, and most slash all people will use pronouns. It's just habitual
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language. And so you must ask. And there are going to be some people who get offended by that.
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And so have a pithy statement in your back pocket for why it's important. Just like you
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would if you're asking for STI history or, you know, pregnancy history or, you know,
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history of hypertension or whatever it is that you're asking about. You know, if someone
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asks, what do you mean? You know, like there's something that you're going to come to with
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compassion and understanding and why that information. Totally. Totally. Yeah. Totally.
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I love that. And yeah, most of the time in terms of relationship structures,
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it's in the context of like a physical exam where you're getting to know a person. It's
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relevant to potential screenings or support or anything like that. Yeah. But also just,
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if they're coming in for, I don't know, respiratory infection, it's probably not
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a relevant question. Totally. Also frame the questions that you ask in a way that
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doesn't inherently assume. So a lot of times I'll go in for, let's say like pelvic exam or
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something like that. And I get asked the question, do you sleep with men or women?
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Mm. There's, there's, I mean, I understand the heart in that. They don't want to assume
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that I'm heterosexual or that I'm queer, right? But there's also assumptions embedded in that
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question. That one, there's a binary. Two, I want to have sex with anybody. You know,
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three, that like most of my, my partners are non-binary. So my question, my answer to that
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exactly. Exactly. Exactly. What actually do you need to know in asking that question?
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My guess is that you need to know what fluids I've been exposed to. Right? You know, like
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that's the important thing. So ask about that. Yeah. Right. What fluids have you been exposed
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to? In Spanish or Portuguese or Thai? Yeah. Yeah. Obviously putting it in context.
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Thank you. Yeah. Totally. So I'm going to pause just to ask you, Tara, do you want to comment
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on, let me just look at the questions again. Let's see.
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Okay. Do you want to stick to the questions that are in the email or do you want to ask more,
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I don't know, like directed questions or like the, the talking about the short,
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patients for a short period of time. Like I think, so I guess, and we can include this
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in the recording as the question of the scenario, because I'm trying not to, I'm trying not to
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like push you into like more answers where it's like, oh, just the superficial stuff,
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but I think like, I think a lot of nurse practitioners worry about in the interim. Okay.
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So maybe I can put this in the recording. I want to ask your permission first though, but
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so most people are in a place as a nurse practitioner, the context is that they are
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really overwhelmed by the medical learning. And then they're also trying to make a really big
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impact in the world. And they want to take really amazing care of their patients. And also
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this saturation point of like, yes, this is a problem. Yes. I need to go into, I need to
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get that deep process to get to that on that journey. And also like there's, I don't want to,
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I don't want to like hurt somebody right now when I have to talk about pap screenings
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for trans masculine patients or things like that, like things that are very sensitive
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body-wise. Do you want to get into that at all for specifics or? Okay. Yeah, go with your
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intuition and I'll just follow you and I'll answer superficially if it feels right. And
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I'll go deeper if I want to. Cool. Cool. Cool. Okay. Okay. Okay. So recorder, we can,
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we can, or video editor, we can start again. So I have another question. So yeah, I think
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one of the questions that I get a lot from nurse practitioners is they want to be really sensitive.
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They are like working on developing their competency. And as they're in that journey,
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they're also worried about the specific topic of doing screenings for different patients. So
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one that came up a lot when I was talking to nurse practitioners in the audience was
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about things like pap screenings for trans masculine patients or other types of sensitive
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exams. Do you have any, do you have any things you want to add or comment on or
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talk about as it relates to that specific scenario? Yeah, absolutely. I really appreciate
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the sensitivity and, and also the very steep learning curve. Yeah. I think the place to
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start, if folks were going to like go do a little personal reflection is really like,
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what are the assumptions that are made when I am offering a pap? Right. And getting
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in front of those and actually asking questions to create more safety with the patient. So
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one example is a lot of people assume that because I learned these terms in my medical
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school, that those are the terms I should use for a person's body. Really dysphoria inducing.
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So you might actually ask your clients or your patients, you know, what terms do you like to
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use for your body as I'm describing what I see. Right. Or is there, you know, is there any
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place that you do or do not feel comfortable with me touching, you know, those sorts of
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that really help folks advocate for themselves when they otherwise will have the opportunity to do so.
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Totally. Oh, that's so great. That's so helpful. Absolutely. I love that.
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I'm sorry. I'm like, I'm like getting like a wave. I'm not feeling super, super great.
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Oh, I'm sorry. Cool. What, where do you, what, where do you think you want to go?
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Where do you think you want to go? Do you want to do the risk factors, resilience factors?
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Yeah, we could do that. For sure. I also would be happy to just talk more about like
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what are things that you, you know, wish nurse practitioners knew or what, yeah, or something
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like just going and I can just talk for a while so you don't have to worry about it.
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That would be really helpful. I'm really sorry. My brain is actually like, it's like not functioning
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super well today. Oh, I feel for you. Yeah. It's okay. Yeah. And then we can totally wrap it up,
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you know, if that's okay with you. Yeah. That would be really helpful. Thank you.
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Yeah. I've been so looking forward to this, but I'm like, oh God, now I'm like,
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okay. Okay. Yeah. And if you want to continue the conference, if you realize afterwards,
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like, gosh, there's way more we should have talked about. Yeah. Yeah. Another one.
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Totally. Yeah. Thank you. That's super helpful. Okay. Back in. So what, just open-ended
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question. What do you kind of wish nurse practitioners knew, new grads, students,
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any, I mean, whatever you'd like to share will be amazing. We've talked a lot about assumptions
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and yeah, really there is so much assumptions that it's like, there's that's like,
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like right there. One takeaway. Don't assume. Yes. Exactly. If there could be one nugget that
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everyone wants to go away with. Yeah. So I think I'll reiterate the separation between
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sex, our anatomy and our physiology, our gender identities, our gender expressions,
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and our sexual orientations. If everyone just got on board with that, those are three
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different things. They don't imply anything about each other and we could just treat
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bodies as bodies, not assume gender identity, not assume sexual orientation. Everyone would be
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for it. Yeah. The other piece that I will really name is that I, I wish that there
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was more of an understanding of the interconnectedness of mental health and physical
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health. Yeah. Especially for marginalized communities. Yeah. So when you provide
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really affirming care, it creates greater positive mental health outcomes and in turn
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creates greater positive physical health outcomes. Yeah. Because the way that our
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psyches are working directly impacts the neurotransmitters that are available in our
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bodies, our hormone levels, all of those other things that impact all of our other
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physiological functions and therefore our physical health outcomes. So I wish that
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was less siloing between mental health desires and needs and physical health. Yeah. Right. So
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that more of our physical health, our medical providers could see themselves as mental health
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advocates as well. Yeah. And that would be an underlying non-negotiable around providing
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affirming care. One of the greatest, you know, pains I've seen in my own career
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and also just statistically is how many LGBTQI people won't seek care. Yeah. It's horrible.
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Yeah. It's horrible. And I think that it only takes one affirming provider
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to make it more likely that someone seeks care when they need it.
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Yeah. For any reason, right? Like any medical care at all, like not necessarily related to
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anything. Exactly. Yeah. Yeah. And when you say affirming care, can you clarify for people
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what you're referring to? Yeah. What I mean is that when a patient walks in, they have
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the experience of feeling seen for who they are and that no aspect of their gender,
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their bodies, or their sexual orientation gets pathologized in any sort of way
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or othered or marginalized, right? They feel like their full humanity is welcomed there
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and fundamentally seen by their provider. Absolutely. Absolutely. Yeah. And in terms of
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creating, I guess I want to clarify too with creating safe spaces. You've given a lot of
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great examples of like what turned, like in terms of the practicing for people to like,
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like language, language can help like also make that transformation of the brain too.
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So it's like the, the using the language of like, what terms do you use for your body parts as
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we're going through, like what, what would you, what would you say for, I'm so sorry,
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I just lost my train of thought. I'm so sorry. I'm trying to keep like multiple things together.
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Sorry, let me try that again. I'm actually might have to wrap up. I'm so sorry.
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I don't feel super well. Maybe we'll just scratch that last question.
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Yeah. I'm really sorry about that. I should have just rescheduled. I just didn't want to lose you.
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Sorry about that. Thank you. Okay. So wrap up question and I will get my thoughts together. And
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I think when I'm more well-rested, I'll have more, more questions to keep together.
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Okay. So, well, thank you so much for being here with us. I'm sure that I will have a lot
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more questions. I really wanted us to start this conversation so that I really feel like it's so
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many people wrote in when I was asking to survey the audience about very tactical things,
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like how do I do hormone replacement therapy or what about chest binding and what about
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screening exams and a bunch of very like specific medical things, which I think are all
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amazing and things that I really want to help address as well in our episodes and our content
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and all that stuff. But I really feel like this is such a foundational conversation to have where
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it's easy, especially for newer nurse practitioners who are so stressed about
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that role transition and taking excellent care of patients and not making any medical mistakes
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that I think that they're apt to want to like jump ahead to that place. But I really
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so appreciate us talking about a lot of these foundational aspects because it's so
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requisite for all of the other work that we do, because we can learn how to do hormone
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therapy or gender-affirming hormone therapy and gender-affirming care. And also I just,
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it's just so important to have those other pieces too, like before we even think about
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that. Yeah, absolutely. I think the piece I would like to just invite everyone in
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too is those questions that you have about binding, those questions that you have about
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STI screening, you know, hormone replacement, those are things that are out there on the
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internet with really, really good information. There's specific courses that are, you know,
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replacement therapy, you know, those sorts of things. Go get that education. I think what's
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really important for me and the message that I want to leave folks with is asking those probing
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questions to look inside of ourselves a little bit more because the internet's not going to do
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that for you. Yeah, totally. Totally. Thank you so much. Where can people learn more about
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you and take your queer competency course? Actually, if you can tell us a little bit
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about it too. Is it like a self-paced course? Is it a live course? Like tell us about that.
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Yeah, absolutely. So it is a self-paced course. There is definitely an option to do it on your
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own time. There's also a couple of different tiers. You know, you don't have to go all
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in for all the material. There's like an allyship booster pack, which is like,
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you know, three short modules or the full queer competency course is eight modules that
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takes you through all the way from key paradigm shifts, LGBTQI fluency, allyship,
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business, best business practices, all the way into like supporting people through transitions,
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being an advocate for, you know, supportive caregivers and family systems, sex, love,
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and dating, those sorts of things that are really core competencies for serving the
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LGBTQIA community. So all of that can be found on my website. Can be purchased on your own time.
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I also run a certification program that happens once a year. Our current cohort is like halfway
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through where I send people there. If you're interested in going deeper in like a four
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month deep dive experience with me, with, you know, group coaching, one-on-one coaching,
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all of that, the next cohort will be spring of 2023. Oh, that's so great. Thank you so
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much for sharing with that. Cause I actually thought that you only did the live course.
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I didn't realize that there was the self-paced one. Cause I know that a lot of the people that
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we serve here are really like, that's a huge priority for them because like,
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it's just a really challenging transition to practice. So time management is a little bit
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on the challenging side. So I'm so glad to hear that. Absolutely. Cool. And what's your
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website? www.embodyemerge.com. Excellent. Oh my goodness. Thank you so much for being here.
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I really appreciate it. It's my pleasure. That's our episode for today. Thank you so
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much for listening. Make sure you subscribe, leave a review, and tell all your NP friends
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so together we can help as many nurse practitioners as possible give the best care
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their patients. If you haven't gotten your copy of the ultimate resource guide for the new NP,
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head over to realworldnp.com slash guide. You'll get these episodes sent straight to
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your inbox every week with notes from me, patient stories, and extra bonuses. I really
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just don't share anywhere else. Thank you so much again for listening. Take care and talk
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