Have Questions for Us?

Browse our FAQ page below.

We know that you are full of questions and we have done our best to compile answers to the most popular questions we get. Take a peek!

  • As a company, we work very, very hard on our products to ensure high quality, and that they are what we say they are -- who it’s for (or not), what it is, and what it isn’t. We also are a small but mighty (and growing) team, and we truly stand by the work we do. With all those things in mind, we don’t currently offer any refunds. If you’d like to sample the teachings we offer (I know it can feel risky to invest in a course!), check out our YouTube channel or podcast -- if you like the way we teach, the quality is the same inside the courses! Inside the courses are just even more in-depth, and practical, and have a lot more cheat sheets, downloads, and opportunities to ask questions and be supported.

  • We offer payment plans for some of our courses. Please review the payment information on each course’s page for information.

  • Yes, you will receive a receipt from our payment portal. If it's not in your inbox, please check your spam/junk folder. If however, you did not receive it, please contact us at support@realworldnp.com.

  • Most of our products are a one-time purchase. Payment pages for each specific course will provide all the detailed information you are looking for. Should your purchase specify that is a monthly subscription, the terms of the subscription will also be detailed there.

    1. Click on the “log in” link in the top right corner of our website. That will take you to Thinkific, where we host all of our courses.

    2. If you purchased anything prior to November 2025 your information was imported into our new platform. Please check your spam and junk folders for an email from us with new log in information. Use the original email address that you used to create your account, you may have to reset your password.

    3. Please make sure you are logging in to the correct platform. We now use Thinkific - linked via the login button. If you would like to access your old account through the end of 2025 please do so on Kajabi - here.

    4. If you are having trouble with your password, and you’ve clicked on the “forgot your password” and haven’t yet received an email, check your spam or junk mail folder.  If you still haven’t received it, please contact us at support@realworldnp.com.

  • It may take a few minutes for your certificate to arrive in your inbox. If you can't find it in your inbox, please check your spam/junk folder. If however, you can't find it in those places, contact us at support@realworldnp.com

  • Certain courses will be available in their entirety immediately while others are dripped out on schedule.

    If the course is a “drip course” that means it will release modules as they are available.

    Make sure you have marked all your lessons as "complete" - it helps unlock the next module when it becomes available.

Billing & General Questions

  • The Quick Text Library: Volume 1 is a collection of editable, standardized charting templates for common chief complaints in primary care (such as abdominal pain, headache, and dizziness). Each entry includes a structured HPI, ROS, PE, Assessment, and Plan section designed to save time while maintaining high-quality, CMS-compliant documentation.

  • The Quick Text Library is a copy-and-paste reference tool. You’ll copy the sections you want to use and manually add them to your own EHR’s quick text, macro, or template feature. Each EHR has its own method for storing and using templates—so you’ll follow your organization’s guidelines for setup.

  • The templates are written in plain, universal text for readability and compatibility across systems. They do not include EHR-specific coding or “smart fields.” You can adapt the bracketed prompts (like [age] [gender description]) or add your own smart fields if your system uses them.

  • No problem. The templates are organized to make setup simple. Start with one or two complaints (for example, abdominal pain or headache), add them to your EHR using your preferred short codes, and build from there. The included Quick Start Guide walks you through this process step-by-step.

  • The Quick Text Library: Volume 1 is designed primarily for nurse practitioners in primary care, especially those in their first 1–3 years of practice (or if they’re transferring into primary care from a specialty), who want to save time, improve consistency, and strengthen their clinical reasoning while documenting.

    While NP students are welcome to use it as a teaching and reference tool, it is not designed to teach documentation or clinical decision-making from the ground up. Instead, it helps bridge the gap between what’s learned in school and what’s required in real-world practice—offering prompts, structure, and examples to reinforce learning once you’re seeing patients independently.

  • No. For privacy and compliance, do not paste real patient information into the shared or saved Quick Text Library files. Always enter patient details only in your secure EHR environment.

  • Yes. The templates are fully editable and designed to be customized for your documentation style, clinic structure, and EHR requirements.

  • Item dNot yet. Once Real World NP is officially accredited by the ANCC (anticipated January 2026), the Quick Text Library will include an optional CE component—a short video lesson, guided questions, and a reflection activity—to help you apply the documentation concepts in practice.

    If you purchase before accreditation is finalized, you’ll have immediate access to the full Quick Text Library now and will be invited to complete the CE portion once it becomes available, at no additional cost.

  •  You’ll have access for one year from your purchase date.

Questions on our Quick Text

  • The NP CE Tracker is a Google Sheets tool designed to help you stay organized with your continuing education activities. It provides a clear structure for recording your CE titles, dates, topics, credit hours, and certificate details in one place.

  • Yes. You’ll input each activity you complete—this tool helps you keep your information consistent and easy to reference when it’s time to renew your license or certification.

  • Yes. Once you enter your hours, the tracker automatically adds up your total CE hours and organizes them by category (e.g., pharmacology, ethics). It’s designed to make your next renewal checklist painless.

  •  No. It’s an organizational tool only. You’ll need to keep your individual CE certificates for documentation.

  • Basic comfort with spreadsheets is helpful. You’ll type directly into editable fields—no complex setup required. If you’d rather work on paper, you can download or print it as a PDF.

  • Yes. The tracker includes sections for multiple states or boards if you maintain more than one credential.

  • No, this tool does not provide CE credit. It’s for tracking the CE activities you complete through other providers.

  •  You’ll have access for one year from your purchase date.

Questions on our NP CE Tracker

Questions on our NP License & Renewal Tracker

  • The NP License & Renewal Tracker is an organizational tool built in Google Sheets to help you keep track of all your professional credentials—like your NP license, DEA registration, prescriptive authority, and national certification—in one simple place.

  • It’s ideal for nurse practitioners managing multiple licenses or certifications across states, or anyone who wants a simple, centralized way to stay compliant.

  • Yes. This is a manual tracking tool, which means you’ll input your own license numbers, issue dates, renewal due dates, and notes. It’s designed to make renewal cycles visual and easy to manage.

  • Basic familiarity is helpful, but the setup is simple. You’ll type directly into the spreadsheet—no formulas or advanced skills required. If you prefer a paper version, you can download or print it as a PDF with one click.

  • Yes. You can open and update your tracker in Google Sheets on desktop or mobile, or download it to Excel if you prefer offline use.

  • No. The tracker itself does not send reminders, but it includes clear instructions on how to link your renewal dates to Google Calendar, Outlook, or Apple Calendar so you can set custom notifications.

  • No. This tracker focuses on license and certification management. For CE tracking, we recommend using our NP CE Tracker & Certificate Organizer.

  •  You’ll have access for one year from your purchase date.

Want to work with us? We are always looking for medical professionals to collaborate on Continuing Education Course, write Blog Posts or even join us on the Podcast!

We are an ANCC-accredited continuing education organization and we’re looking for educators to create courses and write blog posts with!

Are you a specialist who wants to bridge the gap to primary care? Or a primary care provider who’s passionate about teaching the “real world” clinical topics that new nurse practitioners need to know?

We specialize in comprehensive yet concise clinical continuing education without the fluff, while also prioritizing human-centered care with an equity lens. If that sounds like you, fill out the form below.

LEARN MORE

Still Have Questions?

Be sure to peruse the FAQs so you get your answer ASAP. Otherwise, contact us via the form and our team will get back to you!

Please note, our business hours are from 10am-4pm EST Monday through Thursday, and we'll return your message in 1-2 business days.